Kokopelli Raft Co. Return Policy and Limited Warranty
A. Return Policy
Kokopelli Raft Co. offers a 30 day full money back guarantee on all purchases unless otherwise posted as a “no return” or “final” sale. This Return Policy only applies if the product has never been used. Any product returned that is deemed to have been used will result in forfeiture of 50% of the total refund price.
If this product is returned to Kokopelli Raft Co. or the authorized dealer from which it was purchased, the product must be insured during shipment, with the insurance and shipping charges prepaid by the Buyer. If this product is returned uninsured, the Buyer assumes all risks of loss or damage during shipment.
B. Limited Warranty
The warranty obligations of Kokopelli Raft Co. for this product are limited to the terms set forth below.
What is Covered
This limited warranty covers defects in materials and workmanship of all packrafts sold by Kokopelli Raft Co.
What is Not Covered
This limited warranty does not cover any damage, deterioration or malfunction resulting from any alteration, modification, improper or unreasonable use or maintenance, misuse, abuse, accident, neglect, fire, improper packing, or other acts of nature.
How Long Does this Coverage Last
This limited warranty lasts for three (3) years from the date of original purchase of this product. However, the Tizip cargo storage has a one (1) year warranty.
Who is Covered
Only the original purchaser of this product is covered under this limited warranty. This limited warranty is not transferable to subsequent purchasers or owners of this product.
What Kokopelli Raft Co. Will Do
Kokopelli Raft Co. will, at its sole discretion, provide one of the following three remedies to whatever extent it shall deem necessary to satisfy a proper claim under this limited warranty:
1. Elect to repair or facilitate the repair of any defective parts within a reasonable period of time, free of any charge for the necessary materials and labor to complete the repair and restore the product to its proper operating condition. Kokopelli Raft Co. will also pay the shipping costs necessary to return this product once the repair is complete.
2. Replace the product with a direct replacement or with a similar product deemed by Kokopelli Raft Co. to perform at or above the same function as the original product.
3. Issue a refund of the original purchase price less any discounts given.
What Kokopelli Raft Co. will not do Under This Limited Warranty
If this product is returned to Kokopelli Raft Co. or the authorized dealer from which it was purchased, this product must be insured during shipment, with the insurance and shipping charges prepaid by the Buyer. If this product is returned uninsured, the Buyer assume all risks of loss or damage during shipment.
How to Obtain a Remedy under this Limited Warranty
To obtain a remedy under this limited warranty, you must contact either the authorized Kokopelli Raft Co. reseller from whom you purchased this product or by emailing Kokopelli Raft Co. directly. For a list of authorized Kokopelli Raft Co. resellers please visit our web site at www.kokopellipackraft.com/retailers
In order to pursue any remedy under this limited warranty, you must possess an original, dated receipt as proof of purchase from an authorized Kokopelli Raft Co. reseller or proof of purchase from Kokopelli Raft Co.’s online store.
Limitation on Liability
THE MAXIMUM LIABILITY OF KOKOPELLI RAFT CO. UNDER THIS LIMITED WARRANTY SHALL NOT EXCEED THE ACTUAL PURCHASE PRICE PAID FOR THE PRODUCT LESS ANY DISCOUNTS. TO THE MAXIMUM EXTENT PERMITTED BY LAW, KOKOPELLI RAFT CO. IS NOT RESPONSIBLE FOR DIRECT, SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES RESULTING FROM ANY BREACH OF WARRANTY OR CONDITION, OR UNDER ANY OTHER LEGAL THEORY.